Refund policy

Return & Refund Policy

All of our products are made to order, just for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. We encourage you to review sizing guides carefully before placing your order.

Damages and Issues Please inspect your order upon reception. If your item arrives damaged or has a manufacturing defect, please contact us at talsyhilmi@gmail.com within 30 days of delivery with:

• A clear photo of the damaged or defective item
• Your order number

We'll make it right with a free reprint or a full refund — whichever you prefer.

Please note that minor variations in print placement (within 0.5 inches) are considered normal for custom printed products and are not classified as defects.

Exceptions / Non-Returnable Items As all products are custom made-to-order, we are unable to accept returns for change of mind, incorrect size selection, or personal preference. Sale items and gift cards are also non-returnable.

European Union 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Please contact us at taliahilmi@gmail.com to initiate this process.

Refunds Once your claim is reviewed and approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at talsyhilmi@gmail.com.